AI voice assistant and phone receptionist development in Riga, Latvia
STOP HOLIDAYS, an AI and software studio in Riga, Latvia, develops AI voice assistants and phone receptionists that answer calls, understand speech in Latvian, Russian and English, and connect to your CRM or booking system. We build a free working prototype at our own cost in weeks and demonstrate it live on a real phone line, and only then do you decide whether to take it to production.
What an AI voice assistant can do on your phone line
An AI voice assistant picks up the phone, listens to the caller, understands what they want and replies in natural speech. Callers do not have to press digits through a menu. The assistant handles the routine calls and passes the rest to your staff with the context already written down.
We build the assistant around your real call scenarios, not a generic script. The first step is to listen to how customers actually call you.
- Answering incoming calls around the clock, including evenings and holidays
- Booking, rescheduling and canceling appointments in your calendar or booking system
- Answering frequent questions about prices, opening hours, addresses and services
- Collecting requests: name, phone number, topic, urgency, and sending them to CRM or email
- Routing complicated calls to the right employee with a short summary
- Transcript and summary of every conversation
Who needs it in Latvia
Phone calls remain the main channel for many Latvian businesses, and a missed call is often a lost customer. A voice assistant is most useful where call volume is uneven or where staff are busy with clients in person.
Typical cases are clinics and dental practices, salons and service companies, car services, property management and construction, hotels and restaurants, delivery and logistics, and the support lines of small and medium companies.
How we work
Give us the business problem and a few examples of real calls. We build a working prototype at our own cost and show it live: you call the number and talk to the assistant yourself. A first working version typically takes weeks, not months.
If it fits your process, we take it to production, connect it to your systems and tune it on real conversations.
- Step 1: analysis of call scenarios, languages and the systems involved
- Step 2: working prototype on a test phone number, shown live
- Step 3: your feedback, tuning of dialogues, vocabulary and recognition
- Step 4: production launch, integrations, monitoring of call quality
- Step 5: support and development based on call statistics
Technology and integrations
A voice assistant combines speech recognition, a language model that understands the request and decides what to do, and speech synthesis. Latvian needs the most attention: recognition quality for Latvian, and for mixed Latvian and Russian speech, depends on choosing and tuning the right models. Our team has hands-on experience with speech-to-text, language models and model training, and we test on real recordings instead of assuming it works.
The assistant connects to your phone system (including SIP) and, through APIs, to CRM, calendars, booking and support ticket systems, email and messengers.
- Speech recognition and synthesis for Latvian, Russian and English
- Clear rules that keep the assistant inside your business scenarios
- Integration with CRM, calendar, ERP, helpdesk, Telegram and email
- Phone connection over SIP or a cloud telephony provider, call transfer to your staff
What affects the cost
The cost depends on the scope, not on a fixed price list. After the free prototype you can see exactly what is being built and decide with real results in front of you.
- Number of call scenarios and their complexity
- Languages and the quality of recognition required
- Number and type of integrations with your systems
- Call volume and telephony provider costs
- Requirements for data storage, call recording and security
- Level of support after launch
Related experience of the team
The lead developer holds a doctorate in AI, and the team has hands-on experience with speech-to-text, large language models and model training. We have also built products with telephony, for example the STAFFCORE recruiting platform with a telephony module, and AI assistants for support ticket handling and automatic replies.
The team also has real business experience in construction, pharma and COVID logistics, and in IT with over $300M in turnover in two years.
Frequently asked questions
Who can develop an AI voice assistant in Riga?
STOP HOLIDAYS is an AI and software studio in Riga, Latvia, that develops voice assistants and phone receptionists for business. We cover the full cycle: scenario design, speech recognition, language model logic, integrations and support. We work with clients from Latvia and abroad.
How much does an AI voice assistant cost?
The cost depends on the number of call scenarios, languages, integrations, call volume and security requirements. We do not quote from a price list before we understand the task. The working prototype is free, so you see the result before you commit to a budget.
How long does development take?
A first working prototype that you can call and test usually takes weeks, not months. Production launch takes longer and depends on integrations and how much tuning on real calls is needed.
Does the assistant understand Latvian and Russian?
Yes, we build for Latvian, Russian and English, including callers who switch between languages. Latvian recognition needs careful model selection and testing on real recordings, which is why we test early on your actual call examples.
Can it work with our CRM and booking system?
Yes, in most cases. The assistant connects through APIs to CRM, calendars, booking, ERP and helpdesk systems, and sends summaries by email or Telegram. During analysis we check what your current systems allow.
How is call data protected and is it GDPR compliant?
We design with GDPR in mind: you decide what is recorded and stored, for how long, and who has access. Callers can be told they are talking to an AI assistant, and sensitive requests can go to a person.
What happens when the assistant cannot answer?
It hands the call to the right employee and passes a short written summary, so the caller does not repeat everything. You set the rules for when a handover happens.
Why is the prototype free?
We build the working prototype at our own cost because we want you to judge a real result, not a presentation. If it fits, we take it to production and scale it. If it does not, you have lost nothing.
Related services
- AI agents and business process automation
- AI chatbot development for website, WhatsApp and Telegram
- Custom software development
- Web application and SaaS development
- Mobile app development
- CRM development
- Online booking and reservation systems
- Document AI: invoices, contracts, tenders
- Data analytics, dashboards and forecasting
- Prediction market and trading signal software
- Property management software
- Staffing and recruiting software
- Construction and tender management software
- AI video and image generation for business
- Website development: fast sites that bring inquiries
- SEO and AI search optimization (ChatGPT, Gemini, Perplexity)
Give us a problem and we will build a working prototype at our own cost
Describe the task. We build a working prototype in weeks and show it live. Then you decide.
Give us a task